shipping costs

within US

standard: free (order weight under 2kg)

standard: $1.99 (order weight over 2kg) 

express: $6.99 (order weight under 2.5kg)

 

international

Depending on your country determines the shipping fee to be charged.

 

note that all product prices indicated and payments made on this site are in US dollar currency.

 

shipping & delivery

standard within australia:

orders are dispatched daily. 

please allow an additional 2-3 business days for processing during peak periods e.g. product launches & sale events. 

 

purchases made on weekends and public holidays will be processed on the following business day.

a tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. 

please note, orders of multiple items may be shipped in more than one package — in which case two tracking numbers will be advised. 

international:

orders are dispatched daily via dhl international express.

please allow an additional 2-3 business days for processing during peak periods e.g. product launches & sale events. 

 

for international standard delivery, please allow up to 10-14 working days for parcel delivery. for international express deliveries, please allow 3-5 business days for parcel delivery. please allow additional time during peak periods e.g. christmas. 

all parcels require a signature on delivery. if you are not there to sign for your parcel, you will be issued a collection slip for you to locate your parcel at the closest post centre.

 

purchases made on weekends and public holidays will be processed on the following business day.

a tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. 

please note, orders of multiple items may be shipped in more than one package — in which case two tracking numbers will be advised. 

 

duties & customs are the responsibility of the customer & will not be paid in part or full by upandfast. if you are unsure prior to ordering, please check with your local customs agency. 

ordering information

for all online customer service and product enquiries, please email support@upandfast.com 

item availability

if a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note or a full refund.

refund & returns policy

please contact customer service via email - support@upandfast.com

please note: orders may be returned for a refund, or credit, within 30 days of purchase date. credit notes are issued at the value paid, have no expiry date, and are valid for use online.

 

the cost of return postage will not be covered by upandfast, unless an item is deemed as faulty. please ensure you take note of your tracking details, as upandfast will not be held responsible for missing return items en route to us. 

items purchased on sale are unable to be returned or exchanged.

items must be in 'as new' condition, unworn & with original tags / packaging in tact. 

we do not exchange. for alternate size/style please place a new order.

contact

For any other customer service enquiries, including size, shipping, and general enquiries - please email support@upandfast.com